bdg0's Privacy Policy

1 What Information We Collect

We collect various types of information when you create an account on bdg0 and use our services. This information is necessary to provide our services, ensure security, and improve the user experience.

1.1 Information You Provide Directly

When you register on our platform or complete a transaction, we may collect the following information:

• Full name and date of birth (for age verification — our services are for users aged 21 and above only)
• Email address and contact details
• National ID or passport number (where identity verification is required)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• The username and password you create
• Details of your communications with our support team

1.2 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Pages visited, time spent, and session details
• Information from cookies and similar tracking technologies
• Gaming activity and transaction history

2 Purpose of Data Use

bdg0 uses collected information only for legitimate and transparent purposes. We never misuse your information.

• Account Management: To create, verify, and manage your account.
• Payment Processing: To smoothly process deposit and withdrawal requests.
• Identity Verification: To prevent fraud and verify age (21 and above only).
• Customer Support: To provide 24/7 support in resolving your questions and complaints.
• Security: To ensure platform security and detect suspicious activity.
• Improvement: To further improve our services, website, and user experience.
• Responsible Gaming: To monitor gaming habits and ensure responsible gaming.
• Communications: To inform you about important updates, bonus offers, and service changes.
• Legal Compliance: To maintain compliance with applicable laws and regulations.

3 Cookies and Tracking Technologies

bdg0 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of Cookies We Use

• Essential Cookies: For operating the platform's core functionality — login sessions, security tokens, and so on.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse usage of our site and improve our services.

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

4 Information Sharing and Disclosure

bdg0 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who deliver specific services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer) and technical support. Information is shared with these partners only within the scope of their specific services.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, legal process, or a lawful request from a government authority.

4.3 Fraud Prevention

Information may be shared with relevant authorities as necessary to prevent fraud, money laundering, or any other illegal activity.

5 Data Security Measures

bdg0 has implemented industry-standard technical and organisational measures to protect your personal information.

• SSL Encryption: Our entire website is secured with SSL/TLS encryption, keeping data transfers between you and our servers safe.
• Data Encryption: Sensitive stored information — particularly payment details — is protected with strong encryption.
• Access Controls: Only authorised staff can access your information, and only as needed for their specific role.
• Security Monitoring: Our systems are under 24/7 security monitoring.
• Regular Audits: Regular system audits are conducted to identify security vulnerabilities.
• Password Protection: Your password is never stored in plain text — it is always stored in hashed form.

While we are committed to ensuring the highest level of security, no method of data transmission over the internet is completely impenetrable. You are therefore responsible for keeping your own password and account information secure.

6 Data Retention Period

bdg0 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

• All relevant information will be retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for a specified period for legal requirements, dispute resolution, or financial record-keeping purposes.
• Transaction information is generally retained for a defined period in compliance with financial regulations.
• Once the required period has ended, data is securely deleted or anonymised.

7 Your Rights

As a bdg0 user, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request information about what data we hold about you.

7.2 Right of Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not always be possible to delete all information due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, including marketing communications.

7.5 Filing a Complaint

If you have any complaint about how we process your information, please email [email protected]. Our 24/7 support team is always ready to resolve your concerns.

8 Protection of Minors

bdg0's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of account creation. If it is established for any reason that a minor has created an account on our platform, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 Third-Party Links

Our website may occasionally contain links to third-party websites. We have no control over the privacy practices of those external sites. We therefore advise you to read the privacy policy of any third-party site you visit.

Payment providers — such as bKash, Nagad, Rocket, and Upay — are governed by their own privacy policies, which can be found on their respective platforms.

10 Policy Changes

bdg0 may update this Privacy Policy when necessary. If any significant changes are made, we will notify you in the following ways:

• A prominent notice will be published on the website.
• A notification of the update may be sent to your registered email address.
• The date of the updated policy will be noted at the top of the page.

If you continue using the platform after a change, you will be considered to have consented to the updated policy. We therefore advise you to check this page regularly.

11 Applicable Law

This Privacy Policy is governed by applicable laws and regulations. Any disputes relating to this Policy will be resolved through dialogue wherever possible.

If you have any questions about the interpretation or application of this Policy, please contact us. Our legal and compliance team is ready to answer your questions.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through any of the following methods:

Your privacy is our highest priority. We handle all your requests with the utmost importance and care, and we are committed to responding as quickly as possible.